How can I track my order?

Click here to track your order using your email address & login password Click here to track your order using your order number and shipping zip code

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. Majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (do not include Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why there is no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact one of our customer service reps who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam filters or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at customerservice@houseofinks.comand we will help you to exchange the product in question. In addition to contacting our customer service center, please visit our Customer Service page. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order, In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email customerservice@houseofinks.comand we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue Checkout button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at customerservice@houseofinks.comexplaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at customerservice@houseofinks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at customerservice@houseofinks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at customerservice@houseofinks.comand we will help you to exchange the product in question. In addition to contacting our customer service center, please visit our Customer Service page. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to print.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at customerservice@houseofinks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds.

12th Oct 2022

Does Slow Printing Mean an Issue with the Cartridge?

There are many different types of printers and they can also be classified into high-speed ones and normal printers. However, at times they tend to slow down due to some reason. Some of the common printer problems include being unresponsive, unable to print, bad quality printing, paper jam, and printing slowly.

We tend to explore the various options available to us as far as the replacement cartridges are concerned. Some of the popular choices printer owners have to include OEM, compatible and remanufactured cartridges. However, slow print speeds will usually not be due to opting for alternative cartridges. This article provides more information on the reason why printers slow down.

Top Selling Products

1. HP 67xxl black ink cartridge

2. Canon PG-40 (0615B002) Black Remanufactured Ink Cartridge

3. Brother LC-75 (LC75) High Yield Compatible Ink Cartridges 4PK (1ea. BCMY) Combo

4. Epson 69 Series Remanufactured Ink Cartridges 4PK (1ea. BCMY) Combo

5. Kodak 10XL High Yield Compatible Ink Cartridges 3PK - 2 Black, 1 Color

Common Reasons for Slow Printing Issues

A printer might print slowly if the drivers are outdated, missing, or corrupted.
The printing load is too high for the printer to handle.
Your printer has been configured badly.
It runs out of printer ink or has frequent paper jams.
You are using a shared printer over a network.
The cartridge is defective.
Printing resolution and quality are very high and at maximum DPI.
Inefficient printer connection like a bad USB cable or misconfigured WIFI.

Tips to Fix Slow Printing Speeds

There are many ways one can fix slow printing speeds or avoid them together. Here is a checklist of items to ensure your project is not delayed due to slow printing speeds:

Verify the ink or toner cartridges & paper tray is installed correctly.
Reset the printer and ensure all settings are to your liking.
Check for driver updates and install them if available.
Ensure you have a sound network.
Select a computer that is working efficiently and has no issues that might slow it down.

Remanufactured are often preferred by printer owners since they offer good quality printing and do not cost the earth. Houseofinks.com stocks remanufactured cartridges for inkjet cartridges and other printers of popular makes like Brother, Epson, Samsung, etc. Installing this type of cartridge will now slow down your printer, neither will it void the warranty of your printer.

Summary

There are many reasons why your printer might slow down however by taking proper measures one can fix it or avoid it all together. Installing remanufactured ink cartridges from Houseofinks.com will not adversely affect your printer or slow it down. You can shop for replacement cartridges from this eCommerce store.

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