How can I track my order?

Click here to track your order using your email address & login password Click here to track your order using your order number and shipping zip code

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. Majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (do not include Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why there is no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact one of our customer service reps who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam filters or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at customerservice@houseofinks.comand we will help you to exchange the product in question. In addition to contacting our customer service center, please visit our Customer Service page. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order, In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email customerservice@houseofinks.comand we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue Checkout button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at customerservice@houseofinks.comexplaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at customerservice@houseofinks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at customerservice@houseofinks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at customerservice@houseofinks.comand we will help you to exchange the product in question. In addition to contacting our customer service center, please visit our Customer Service page. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Reinstall the cartridge and attempt to print.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at customerservice@houseofinks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds.

31st May 2024

Troubleshooting Printer Paper Jams and Ink Smudges

In today's fast-paced world, a printer paper jam can bring productivity to a screeching halt, leaving you frustrated and seeking solutions. Meanwhile, ink smudges can turn your pristine documents into messy, unprofessional prints. Fortunately, with the right knowledge and tools, you can tackle these common printer issues and get your machine back on track.

Summary
Diagnosing the Paper Jam Dilemma
Banishing Ink Smudges with Precision
House of Inks-Your Solution to Printer Predicaments
Conclusion

Diagnosing the Paper Jam Dilemma

A paper jam can occur for various reasons, ranging from improper paper loading to worn-out rollers. Before you start to panic, follow these steps to identify and resolve the issue:

1. Check for Obstructions:

The first step is to inspect the printer for any stuck or crumpled paper. Open the printer cover and examine the paper path. Remove any visible obstacles with gentle hands.

2. Inspect the Rollers:

Worn or dirty rollers can contribute to paper jams. Clean them with a lint-free cloth and a small amount of water or isopropyl alcohol. Ensure the rollers move freely without any resistance.

3. Adjust Paper Guides:

Improperly adjusted paper guides can lead to skewed paper feeding. Align the guides correctly to ensure the paper is loaded evenly.

Troubleshooting Printer Paper Jams and Ink Smudges

"At House of Inks, we believe in empowering users to overcome printer challenges. Our high-quality ink cartridges and printer accessories are designed to enhance your printing experience, ensuring every document meets professional standards."

4. Use the Right Paper Type:

Mismatched paper types can contribute to jams. Ensure you are using the correct paper size and weight recommended by your printer manufacturer.

5. Update Printer Firmware:

Outdated firmware can sometimes cause operational issues. Check for the latest firmware updates on the manufacturer's website and install them as needed.

6. Professional Assistance:

If the issue persists, it might be time to seek professional help. Reach out to the printer manufacturer's customer support or a certified technician to diagnose and fix the problem.

Banishing Ink Smudges with Precision

Ink smudges can be equally vexing, leaving your documents looking less than perfect. Here's a step-by-step guide to bid farewell to those pesky smudges:

1. Choose the Right Paper:

Opt for high-quality, recommended paper to prevent ink absorption issues. Coated papers are designed to minimize smudging and enhance print quality.

2. Adjust Print Settings:

Ensure that your printer settings match the paper type you're using. Select the appropriate paper type in the printer properties or settings menu to optimize ink application.

3. Inspect Ink Levels:

Low ink levels can contribute to smudging. Check your printer's ink levels and replace any cartridges that are running low. Use genuine, high-quality ink cartridges from reliable suppliers like House of Inks to maintain print quality.

4. Clean the Printhead:

Ink residue on the printhead can lead to smudges. Consult your printer manual for instructions on how to clean the printhead properly. House of Inks provides specialized printhead cleaning solutions to keep your printer in top condition.

5. Check for Clogged Nozzles:

Clogged nozzles can result in uneven ink distribution. Most printers have a nozzle-cleaning function accessible through the software. Run a nozzle check and cleaning cycle to address this issue.

6. Handle Paper Carefully:

Excessive handling of printed documents can transfer oils from your fingers to the paper, causing smudges. Allow printed documents to dry completely before handling them.

House of Inks- Your Solution to Printer Predicaments

As renowned printer experts, House of Inks understands the importance of a smooth printing experience. Their commitment to providing top-notch printer accessories and consumables makes them a go-to source for troubleshooting common printer issues.

Conclusion:

printer paper jams and ink smudges need not be a source of stress and frustration. Armed with the right knowledge and products, such as those offered by House of Inks, you can keep your printer in optimal condition and enjoy smooth, high-quality prints every time. Remember to follow the troubleshooting steps outlined above, and you'll be well on your way to a trouble-free printing experience.

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