PLEASE READ THESE TROUBLESHOOTING TIPS PRIOR TO REQUESTING AN RMA# (RETURN MERCHANDISE AUTHORIZATION)
CARTRIDGE(S) WILL NOT FIT IN PRINTER
Please confirm that you have ordered and received the correct replacement cartridges(s) for your printer model. If you need help with this, please contact one of our customer service reps at firstname.lastname@example.org. We will respond within 24 hours (not including weekends and holidays). If the cartridges are the correctg ones, please make sure that the protevtive clip (covered the contacts on the cartridge) has been removed prior to installing it into your printer.
POOR PRINT QUALITY
After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the place the print head (bottom of cartridge) downward on a damp paper towel with for 3-5 seconds until you see a black or tri-color mark appear. (If not, please contact us for a replacement).
All of our cartridges are refilled to maximum capacity, but due to programming limitations we cannot reset them.
Dell/Lexmark/HP Printers: If you receive a "low ink" or "empty" error message, you can continue printing by selecting "Dismiss", "OK", or "Continue".
Canon Printers: If an onscreen message appears saying "Low Ink" or "Empty" please press/hold the "Stop/Reset" button (upside down triangle inside a circle) for 10 seconds.
Make sure that you have removed the tape that covers the cartridge print-head and electrical contacts (if one exists). With a pencil eraser, please firmly erase over the contact strip where the chip or the gold dots are. You may also use a lint free cloth or coffee filter to gently brush over the copper strip. Once you have done either method, re-install the cartridge and follow the prompts that may appear. Lastly, if the cartridge still doesn't function, please turn off your printer and unplug it from the power source, wait 2 minutes, then plug in the printer and turn it on.
Policies & Procedures
If you receive an item that does not meet your printing needs or expectations, you have 365 days from the original shipment date to contact us for a replacement. Please note, we do retain the right not to service a customer who abuses our return policy system.
REFUND OR STORE CREDIT
If you wish to return your purchase for any reason, please click here to contact our customerr service department for an RMA#. You can request an RMA# to return your items (opened or unopened) for a refund or store credit within 365 days from the original shipment date.
1. Please write the RMA# you receive from our customer service department on the outside of the package. All returned items must be received within ten (10) days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay of a refund or exchange. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
2. We do not reimburse or refund you for any shipping fees, including return shipping fees when requesting a refund or store credit. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you insurance and tracking number for your package.
Please allow up to 10 business days after we receive your return for a credit to be processed (please note credit card companies can take up to 30 days to process the refund back to your card).