All Products are 100% Guaranteed

DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD

PARTIAL SHIPMENTS:
HouseofInks.com goal is to ship your order promptly and keep you posted as to the status of your order. We want you to know your order is secure. We want you to feel comfortable and enjoy the benefits of shopping at HouseofInks.com
Should one of the products in your order not be available for some reason, we will immediately notify you by email with the anticipated ship date. You have the option to cancel your order should this conflict with your needs. There are no additional shipping charges for items on back-order, which ship subsequent to your initial shipment.

ORDER ACCEPTANCE POLICY:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HouseofInks.com reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, we will notify you of the status of your back ordered item. Your credit card will not be charged for the number of products we ship or a refund will be applied for the products we could not ship to you. There will be no additional shipping charges billed to your credit card for items, which ship subsequent to your initial order. The shipping charges will only equal your “Order Total” as reflected in your order confirmation. HouseofInks.com uses State-of-the-art technology provided by YAHOO! HouseofInks.com protects your personal and credit card information and allows you to shop with confidence!

INTERNATIONAL ORDERS:
HouseofInks.com does not accept orders from countries outside the United States, including Canada and APO addresses.

PRICING POLICY OUR 100% GUARANTEED
HouseofInks.com reserves the right to change prices at any time without notice.

All of HouseofInks.com's products are guaranteed against defects for 1 year from the date of shipment of merchandise, except as expressly stated below. With respect to products sold on the HouseofInks.com site, except as expressly stated herein, HouseofInks.com expressly disclaims all warranties, expressed or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability for a particular purpose. You agree that the sole and exclusive maximum liability to HouseofInks.com arising from any product sold on the HouseofInks.com site shall be the price of the product ordered. In no event shall HouseofInks.com, its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

MANUFACTURER'S WARRANTY:
HouseofInks.com will not accept returns for a refund beyond the 45 days from date of shipment of merchandise for defective or non-defective items. When requesting a refund, the customer is responsible for shipping fees. If an item is defective, we will replace that item for an even exchange within 1 year of date of purchase.

RETURN POLICY FOR NON-DEFECTIVE PRODUCTS:
Before returning any item, you must first contact our Customer Care department within 45 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number. There will be a 15% restocking fee for all non-defective returns. Send your request via email to customerservice@houseofinks.com

All returns are subject to approval prior to the issuance of an RMA number. No returns will be accepted without a Houseofinks.com Return Merchandise Authorization (RMA) number. No RMA number is issued after 45 days from date of shipment. Please contact our Customer Care department for complete information.

DEFECTIVE PRODUCT POLICY:
Before returning any item for repair, replacement or refund, you must first contact our Customer Care department within 45 days from date of shipment of merchandise for a Return Merchandise Authorization (RMA) number. Send your request via email to customerservice@houseofinks.com.  HouseofInks.com will not accept returns for a refund beyond the 45 days from date of shipment of merchandise. If requesting a refund, the customer is responsible for shipping fees. If an item is defective, we will replace that item with an even exchange within 1 year of date of purchase.

Customer Care will provide instructions on returning defective items. The RMA number must appear on the shipping label. Please do not write on the outside of the box. Returns will not be accepted without an RMA number and a copy of the original order receipt or packing slip. Please allow up to 12 business days after we receive your return for your repair, replacement or refund to be processed.

RETURN PROCEDURE:
Please refer to the following instructions when sending your original item:

1. E-mail our Customer Care team at customerservice@houseofinks.com for your Return Merchandise Authorization (RMA) number – the Return Authorization form will be sent to you for completion. Please note, the return-to address may not be the same as the address listed on your box. You will be given the proper return address when you request your RMA.
2. All items must be in original condition with all warranty cards, manuals, and accessories enclosed.
3. Remember to include your packing slip, the original Order Number, and the product SKU number from the original order.
4. Include your shipping zip code.
5. Include your daytime phone number and email address.
6. The RMA number must appear on the shipping label. Please do not write on the outside of the box. Returns will not be accepted without an RMA number. The RMA number is good for one item only and must match the product authorized for return.
7. For non-defective products, return the merchandise to the address provided to you by Customer Care with the RMA. Returns shipping must be prepaid and must be sent via Express Mail, UPS, Federal Express, or any other delivery service, which will provide you with a tracking number to confirm receipt of the merchandise returned. If returning non-defective product or defective product for a refund within the 45 day period, the customer is responsible for the shipping fees.
8. Once a tracking number is issued, please send us an e-mail to: customerservice@houseofinks.com advising us of the return shipment. In order to expedite the processing of your return, please include: Your Name, Product Name, Order Date, Order Number, RMA Number, and Tracking Number.
9. For defective products only, a HouseofInks.com Customer Care representative will provide alternate instructions on merchandise return on a case-by-case basis.
10. All returned merchandise must be received within ten (10) days of the RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of a refund, if applicable.

SHIPPING POLICY:
Houseofinks.com offers Standard 2 to 5 business days shipping . Houseofinks.com does their best in order to ship all orders accepted before 12 noon Pacific time on the same day. Houseofinks.com currently does not ship on Saturdays, Sundays or Holidays. Customers may be required to sign for delivery. Should you wish to have your order left otherwise please note when placing your order or advise the carrier upon the first delivery attempt. Shipments outside the 48 continental United States cannot ship "standard" ground service and/or may involve additional requirements. Shipments to remote and/or rural locations may require additional time for delivery.

SHIPPING CHARGES:
HouseofInks.com shipping charges are based on your order total prior to tax as noted in the table below:

US Shipping Charges :
Free Shipping for All Orders
Priority Mail Only $3.95, Free for orders over $40
FedEx/UPS Standard Ground Only $7.99, Free for orders over $80

We do not ship internationally, including Canada and APO addresses.
* Undeliverable or refused shipments may be subject to a 20% restocking fee.

SHIPMENT TRACKING:
We will notify you of your order confirmation via email. If you require additional order and/or shipping status information, please don't hesitate to ask our friendly Customer Care Representatives via email at customerservice@houseofinks.com. Please have your email address and order number handy so our representative can promptly look up your order for you.

Note: Brand names, Logos and Trademarks are used for descriptive purposes only and remain the property of their respective owners. Their use does not imply endorsement by or association with the owner companies.